Managed IAM Services

Maintaining a secure, efficient, and compliant identity infrastructure requires specialized expertise and continuous attention. AuthMasters’ Managed IAM Services provide comprehensive, ongoing support for your identity and access management systems, allowing your team to focus on core business objectives while we ensure your IAM infrastructure operates at peak performance.

Managed IAM Operations

Our managed operations services provide day-to-day support for your IAM infrastructure:

IAM Platform Management

We provide comprehensive management for leading IAM platforms:

• Okta Managed Services: Full lifecycle management of Okta environments
• Auth0 Managed Services: Ongoing management and optimization of Auth0 tenants
• Microsoft Entra ID Management: Administration and support for Microsoft’s identity platform
• ForgeRock Managed Services: Comprehensive management of ForgeRock deployments
• Keycloak/Red Hat SSO Management: Support and administration for open-source IAM
• Ping Identity Managed Services: Management of Ping Identity environments

Identity Lifecycle Management

Our managed identity lifecycle services ensure efficient user management:

• User Provisioning & Deprovisioning: Automated account creation and removal
• Access Request Management: Streamlined handling of access requests
• Role & Group Management: Ongoing administration of roles and groups
• Entitlement Reviews: Regular access certification campaigns
• Delegation Management: Administration of delegated administration rights
• Identity Reconciliation: Ensuring consistency across identity repositories

Authentication Management

We provide comprehensive management of authentication systems:

• MFA Management: Administration of multi-factor authentication
• Password Policy Management: Implementation and enforcement of password policies
• SSO Configuration: Management of single sign-on configurations
• Federation Management: Administration of identity federation
• Session Management: Configuration and monitoring of session policies
• Authentication Monitoring: Continuous monitoring of authentication systems

Directory Services Management

Our directory services management includes:

• Active Directory Management: Administration of on-premises AD
• Azure AD/Entra ID Management: Cloud directory administration
• LDAP Directory Management: Support for LDAP-based directories
• Directory Synchronization: Management of directory sync tools
• Meta-Directory Management: Administration of virtual directory services
• Directory Performance Optimization: Ensuring optimal directory performance

IAM Monitoring & Support

24/7 IAM Monitoring

Our round-the-clock monitoring services ensure your identity infrastructure remains available and secure:

• Availability Monitoring: Continuous monitoring of IAM service availability
• Performance Monitoring: Tracking of IAM system performance metrics
• Security Monitoring: Detection of suspicious identity-related activities
• Capacity Monitoring: Tracking resource utilization and capacity
• Integration Monitoring: Ensuring reliable operation of IAM integrations
• Certificate Monitoring: Tracking certificate expirations and health

IAM Support Services

Our tiered support services provide responsive assistance for your IAM environment:

• Tier 1 Support: First-level response and issue triage
• Tier 2 Support: Technical troubleshooting and problem resolution
• Tier 3 Support: Advanced issue resolution and vendor escalation
• Emergency Response: Rapid response to critical IAM incidents
• Change Management Support: Assistance with IAM-related changes
• Vendor Coordination: Management of vendor support relationships

IAM Incident Management

Our incident management services ensure rapid response to IAM-related issues:

• Incident Detection: Rapid identification of IAM incidents
• Incident Triage: Assessment and prioritization of incidents
• Incident Resolution: Swift resolution of IAM-related issues
• Root Cause Analysis: Identification of underlying causes
• Incident Documentation: Comprehensive documentation of incidents
• Incident Trend Analysis: Identification of recurring issues

IAM Optimization & Enhancement

Continuous Improvement

Our continuous improvement services ensure your IAM infrastructure evolves with your needs:

• Performance Optimization: Enhancing IAM system performance
• Architecture Reviews: Regular assessment of IAM architecture
• Security Posture Enhancement: Ongoing security improvements
• User Experience Optimization: Enhancing authentication experiences
• Process Improvement: Refinement of IAM-related processes
• Cost Optimization: Identifying opportunities for cost reduction

IAM Health Checks

Our regular health checks ensure your IAM systems remain in optimal condition:

• Platform Health Assessment: Evaluation of IAM platform health
• Configuration Review: Assessment of IAM configurations
• Security Control Validation: Verification of security controls
• Performance Analysis: Evaluation of system performance
• Capacity Planning: Assessment of current and future capacity needs
• Recommendation Development: Actionable improvement recommendations

IAM Reporting & Analytics

Our reporting and analytics services provide visibility into your IAM environment:

• Operational Reporting: Regular reports on IAM operations
• Security Analytics: Analysis of identity-related security data
• Compliance Reporting: Reports supporting compliance requirements
• Usage Analytics: Analysis of IAM system usage patterns
• Cost Analytics: Reporting on IAM-related costs
• Executive Dashboards: High-level visibility for leadership

Managed IAM Security

Identity Threat Monitoring

Our identity threat monitoring services provide continuous vigilance:

• Authentication Anomaly Detection: Identification of suspicious login patterns
• Privilege Abuse Monitoring: Detection of privilege misuse
• Credential Compromise Monitoring: Identification of potentially compromised credentials
• Federation Attack Detection: Monitoring for federation-based attacks
• API Abuse Detection: Identification of API-related security issues
• Identity Threat Intelligence: Proactive threat information

Security Incident Response

Our security incident response services ensure rapid reaction to identity-related security events:

• Identity Breach Response: Coordinated response to identity compromises
• Account Takeover Response: Rapid reaction to account compromises
• Privilege Escalation Response: Addressing unauthorized privilege increases
• Federation Attack Response: Handling attacks against federation systems
• Credential Stuffing Response: Addressing automated credential attacks
• Post-Incident Remediation: Implementing controls to prevent recurrence

Managed IAM Compliance

Compliance Monitoring

Our compliance monitoring services ensure ongoing adherence to requirements:

• Control Monitoring: Continuous monitoring of compliance controls
• Policy Enforcement: Ensuring adherence to identity policies
• Regulatory Change Tracking: Monitoring for relevant regulatory changes
• Compliance Reporting: Regular compliance status reporting
• Violation Remediation: Addressing compliance violations
• Evidence Collection: Gathering compliance evidence for audits

Audit Support

Our audit support services help you navigate identity-related audits:

• Audit Preparation: Readiness assessment and preparation
• Audit Evidence Collection: Gathering required audit evidence
• Auditor Interaction: Managing communication with auditors
• Finding Remediation: Addressing audit findings
• Audit Documentation: Preparing audit documentation
• Post-Audit Improvement: Implementing audit-driven enhancements

Service Delivery Model

AuthMasters provides flexible service delivery models to meet your specific needs:

Service Levels

We offer tiered service levels to match your requirements:

• Standard Support: Business hours support with next-business-day response
• Enhanced Support: Extended hours support with same-day response
• Premium Support: 24/7 support with rapid response times
• Mission Critical: Dedicated support team with immediate response

Delivery Options

Our flexible delivery options accommodate various organizational needs:

• Remote Management: Fully remote delivery of managed services
• On-Site Support: Regular on-site presence for hands-on support
• Hybrid Model: Combination of remote and on-site support
• Follow-the-Sun: Global support coverage across time zones
• Dedicated Team: Assigned team for your environment
• Shared Services: Economical shared support model

Case Study: Global Manufacturer

A global manufacturer with operations in 25 countries and 35,000 employees engaged AuthMasters to provide managed IAM services. Key outcomes included:

• Achieved 99.99% availability for critical IAM services
• Reduced identity-related security incidents by 85%
• Decreased IAM operational costs by 40% compared to in-house management
• Improved user satisfaction scores for authentication experiences by 65%
• Reduced time to provision new applications from weeks to hours
• Maintained continuous compliance with SOX, GDPR, and industry regulations

Why Choose AuthMasters for Managed IAM Services

• IAM Specialization: Focus exclusively on identity and access management
• Platform Expertise: Certified specialists across all major IAM platforms
• Global Coverage: Follow-the-sun support model for 24/7 coverage
• Proven Processes: Mature ITIL-aligned service delivery processes
• Continuous Innovation: Ongoing improvement and enhancement
• Flexible Models: Service options tailored to your specific needs

Contact us today to discuss how our Managed IAM Services can optimize your identity infrastructure while reducing operational burden on your team.